Privacy Policy

This Privacy Policy describes how Image Connections, owned by Image Connections (referred to as “we”, “us”, or “our”), collects, uses, and shares personal information when you visit our online store and interact with our services. We are committed to protecting your privacy rights and ensuring the security of your personal information.

By accessing or using our Website, you agree to the terms of this Privacy Policy. If you do not agree with any aspect of this policy, please do not use our Website.

1. Information We Collect

We may collect various types of personal information from you in order to provide a seamless shopping experience. The types of information we may collect include:

1.1 Personal Identification Information: This includes your name, email address, phone number, postal address, and other contact details necessary for order processing and delivery.

1.2 Payment Information: When making purchases on our Website, we may collect payment card details or other financial transaction information required for processing payments securely through trusted third-party payment processors.

1.3 Device Information: We automatically collect certain technical data about the device used to access our Website such as IP address, browser type and version, operating system details, device identifiers (e.g., IMEI), and usage statistics that help us optimize user experience and enhance website performance.

1.4 Cookies & Similar Technologies: Our Website utilizes cookies (small text files stored on your device) which allow us to recognize your preferences for future visits while providing personalized content based on browsing behavior analysis.

2. How We Use Your Information

We use the collected information primarily for efficient store operations and personalized customer experiences including but not limited to:

2.1 Order Processing & Fulfillment: To process orders accurately; communicate updates regarding order status; facilitate product delivery; handle returns/exchanges/refunds; provide after-sales support.

2.2 Customer Support: To address inquiries, respond to customer service requests, and provide technical assistance as needed.

2.3 Marketing & Promotions: To send promotional offers, newsletters, product updates or recommendations based on your preferences with your consent. You can opt-out of these communications at any time.

2.4 Analytics & Improvements: To analyze user behavior patterns and trends; improve our Website functionality; enhance user experience by personalizing content and recommendations; conduct market research.

3. Information Sharing

We may share your personal information in the following circumstances:

3.1 Service Providers: We engage trusted third-party service providers (e.g., shipping companies) to assist with order processing, delivery logistics, payment processing, website analytics, marketing campaigns etc. These parties have limited access to your information solely for performing their tasks on our behalf.

3.2 Legal Compliance: We may disclose personal information if required by law enforcement agencies or regulatory authorities when necessary to comply with legal obligations or protect our rights and safety.

4. Data Security

We employ industry-standard security measures designed to safeguard your personal information from unauthorized access, loss or misuse during transmission and storage within our systems.

5. Your Rights & Choices

5.1 Accessing/Updating Your Information: You have the right to access/update/correct certain personal information stored in your account profile by logging into your account settings on the Website.

5.2 Opt-Out Preferences: If you wish not to receive marketing communications from us anymore or want to change communication preferences such as email frequency etc., you can adjust those settings in the “My Account” section on our Website.

5.3 Do Not Track Signals: Our Website does not currently respond to “Do Not Track” signals sent by web browsers due to lack of standardization across different platforms/interfaces.

6. Children’s Privacy

Our services are intended for individuals above 18 years of age only unless supervised/authorized by a parent or guardian. We do not knowingly collect personal information from children under 18. If you believe your child has provided us with their personal information, please contact us immediately so that we can remove such data.

7. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes made will be effective immediately upon posting on our Website. It is recommended to review this page periodically for updates.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please feel free to contact our Data Protection Officer (DPO) using the following details:Email:info@imageconnections.co.ke.

We will make every effort to address and resolve any issues promptly and in compliance with applicable laws and regulations.

Last Updated: [October 2023]

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