Returns Policy

At Image Connections, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied with your order or have received a defective product, please review our refunds and returns policy below.

1. Return Eligibility

To be eligible for a return/refund, please ensure that:

  • You contact the nearest service center within 7 days of receiving the item.
  • The item is in its original condition, unused, undamaged, and with all original packaging (including tags/labels) intact.
  • The item was not listed as non-returnable on our website at the time of purchase (e.g., certain accessories or clearance items).

2. Return Process

To initiate a return request:

  1. Contact the nearest service center or contact us by emailing sales@imageconnections.co.ke or calling our helpline number provided on our website.
  2. Provide relevant details such as your order number, reason for return/exchange/requesting refund along with any supporting evidence like photos/videos if applicable.
  3. Our customer support team will guide you through the next steps based on your specific situation.

3. Inspection & Approval

Once you deliver the item to the nearest service center, the items will undergo an inspection process to verify eligibility for a refund or exchange according to our policies mentioned above.

For eligible exchanges: We will process the exchange based on availability of requested replacement items.

If not approved: In case your return does not meet eligibility criteria outlined in this policy or has been damaged due to improper handling/packaging during return shipment:

a) If you wish to have the item(s) returned to you, we can arrange reshipment at your expense. b) If you do not wish to have the item(s) returned, they will be disposed of responsibly.

4. Non-Returnable Items

Certain products are non-returnable for hygiene and safety reasons or due to their digital nature (e.g., software licenses). These may include but are not limited to:

  • Earphones/Headphones
  • Memory Cards
  • Software/Apps with sealed packaging

Please refer to specific product pages on our website for any additional information regarding return eligibility.

5. Contact Us

If you have any further questions or concerns about our refunds and returns policy, please contact our sales department at sales@imageconnections.co.ke or reach out via other provided contact channels mentioned on our website.

We aim to resolve any issues promptly and ensure that your shopping experience with Legit Phones remains satisfactory in accordance with applicable consumer protection laws.

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