Shipping Policy

Shipping Policy

At Image Connections, we strive to provide a seamless and efficient shipping experience for our customers. Here are the details of our shipping policy:

Order Processing

 We understand the importance of receiving your order promptly. Therefore, we process orders the same day they are placed during business hours. Orders placed after business hours will be processed on the next business day.

Shipping Timeframe

Once your order is processed, we aim to ship it within 1-2 business days. Please note that this timeframe may vary during peak seasons or due to unforeseen circumstances beyond our control.

Delivery Service

To ensure reliable delivery, we have partnered with trusted shipment companies such as Wellsfargo or an equivalently reliable service provider in Kenya and East Africa region.

Shipping Locations

Currently, we offer shipping services within Kenya and throughout the East African region. For specific regions or locations outside these areas, please contact our customer support team for further assistance.

Shipping Costs

Shipping costs will be calculated based on factors such as destination location and package weight/volume during the checkout process.

Tracking Information

Once your order is shipped, you will receive a confirmation email along with tracking details that allow you to monitor the progress of your shipment until it reaches its destination.

Delivery Timeframe

The estimated delivery time varies depending on the destination location within Kenya or East Africa region but typically ranges from 3-7 business days after shipment dispatch.

Customs and Duties 

Please note that any customs duties or taxes imposed by local authorities in Kenya, Uganda and Tanzania are solely responsible for customers’ responsibility upon receipt of their orders.

Order Status Updates

You can track your order status through our website using your provided tracking number or reach out to our customer support team for any concerns regarding your shipment’s whereabouts
We strive to ensure a smooth and hassle-free shipping experience for our customers. However, please note that unforeseen circumstances such as weather conditions or logistical challenges may impact delivery times. In such cases, we will keep you informed and work diligently to resolve any issues promptly.

Contact us

If you have any further questions or require assistance regarding our shipping policy, please don’t hesitate to contact our customer support team  by email: sales@imageconnections.co.ke.
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